Legal

Privacy Policy

Last updated: March 30, 2026

VortixOne AI Solutions ("VortixOne," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information you provide when you visit our website or interact with our services.

By using our website or submitting your information through our contact form, you agree to the practices described in this policy.

1. Information We Collect

We collect information you voluntarily provide through our contact and inquiry form, including:

• Full name
• Email address
• Phone number
• Business name
• Industry
• Current lead response time and lead sources
• Time zone

We do not automatically collect cookies, tracking data, or analytics beyond what is standard to web hosting infrastructure.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and evaluate whether our services are a fit for your business
• Contact you via email, phone, or SMS to discuss our AI lead response solutions
• Provide and improve our services
• Send service-related communications

3. SMS & Phone Communications

Regarding SMS communications:

• Opt-in: You consent to SMS by providing your phone number and submitting our contact form.
• Message frequency: Message frequency varies based on your inquiry and onboarding status.
• Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: You may opt out of SMS communications at any time by replying STOP to any message we send. You may also email contact@vortixone.com to request removal.
• Help: Reply HELP for assistance or contact us at contact@vortixone.com.

4. Third-Party Services

We use the following third-party services to operate our business. These providers may process your personal information on our behalf:

• Twilio: We use Twilio to send and receive SMS messages and phone calls. Your phone number may be transmitted to Twilio's platform to facilitate these communications. Twilio's privacy policy is available at twilio.com/legal/privacy.
• Google (Apps Script / Forms): Our contact form submits data to a Google Apps Script endpoint. Google's privacy policy governs data processed through their infrastructure.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. If you request deletion of your data, we will remove your personal information from our active systems within a reasonable time, unless retention is required by law.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time (reply STOP or email us)

To exercise any of these rights, contact us at contact@vortixone.com.

8. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

VortixOne AI Solutions
Email: contact@vortixone.com